Frequently asked questions

The answers below cover how Ege Transfer works: prices are per vehicle and not per person, no prepayment or deposit is taken, cancellation is free up to 24 hours before pickup, we track your flight number and wait free for the first 60 minutes after landing, and child seats are provided at no charge. Route-specific questions — distance, duration and drop-off areas — are answered on each route's own page.

How our service works

How far in advance should I book an Izmir Airport transfer?

For the sedan and VIP van classes, booking 24 hours ahead is enough on most dates. For July and August, public holidays, and for minibus or luxury class requests we suggest 3-5 days. Same-day requests are also accepted — message us on WhatsApp for instant availability.

Is a private transfer better value than an airport taxi?

With a private transfer the price is fixed at booking and does not change for traffic, night hours or luggage; your driver meets you with a name sign and tracks your flight. A taxi runs on the meter, so the fare is unpredictable over long distances and there is no meet-and-greet. For two or more passengers a private transfer is usually both cheaper and more predictable.

Are prices per person or per vehicle?

Per vehicle. The quoted price covers the whole car — one passenger and four passengers pay the same. That is why the cost per person drops sharply for families and groups.

What happens if my flight is delayed or cancelled?

We track the flight number you give at booking. If it is delayed, your pickup shifts automatically at no extra cost, and the first 60 minutes of waiting after landing are free. If your flight is cancelled we cancel the booking free of charge or move it to your new date.

How do I pay? Is prepayment required?

We take no prepayment or deposit. You pay the driver at the end of the journey, in cash (TRY, EUR, GBP) or by card. Corporate clients can also be invoiced and settle monthly.

Can I request a child seat, an extra stop or waiting time?

Baby seats, child seats and boosters are free — just tell us your child's age when booking. Extra stops and waiting time are available, and the price is confirmed at booking, so there are no surprise charges en route.

Are your vehicles and drivers insured?

All our vehicles carry compulsory traffic insurance and per-seat personal accident cover. Our drivers hold commercial passenger transport licences and the vehicles follow a scheduled maintenance programme.

Which areas do you cover?

Our base is Izmir Adnan Menderes Airport. From there we serve Kusadasi, Cesme, Alacati, Bodrum, Marmaris, Fethiye, Ayvalik, Dikili, Didim, Pamukkale and every district of Izmir. We also run cruise transfers from Izmir Port to Ephesus and Sirince.

Questions by service

Each service page carries its own detailed answers. The most asked question from each is below.

Airport Transfer

Where will I find the driver at the airport?

Your driver waits in the arrivals hall, just past baggage reclaim and customs, holding a sign with your name on it. Before you land you receive the driver's name, phone number and vehicle plate by WhatsApp, so you know exactly who to look for.

Intercity Transfer

Can the vehicle stay with us all day on a day trip?

Yes. We offer full-day hire: your driver stays with you throughout, stopping and waiting wherever you like. For trips such as Pamukkale or Ephesus this is usually better value than hourly waiting.

Corporate Transfer

How does invoicing work under a corporate agreement?

We open a running account for corporate clients: every transfer is logged and a single invoice is issued at month end. Monthly settlement is preferred over per-transfer payment, so your accounting team tracks one line item.

Wedding and VIP Transfer

How many vehicles can we book for a wedding?

We plan multiple vehicles around your guest numbers; moving people in groups of eight with the minibus class is usually the most efficient approach. We set the vehicle count and timings together with your event schedule.

Cruise Port Transfer

Is there any risk of missing the ship?

We always plan to be back at the port at least an hour before departure. Because your driver stays with you all day, the schedule can be adjusted on the spot to your group's pace — the main advantage over a crowded ship tour.

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